Support & FAQ

Contact Us

If you have any questions, issues, or feedback regarding Peakline, please don't hesitate to contact us. The best way to reach us is by email.

Email: support@peakline.cyberscope360.com

We aim to respond to all inquiries within 48 hours.

Frequently Asked Questions (FAQ)

Why can't I analyze a private segment or activity?

Peakline respects your Strava privacy settings. Our demo feature can only access public segments. When you are logged in, we use your authentication to access your own private data, but we cannot access private data belonging to other athletes.

What is a FIT file?

A FIT (Flexible and Interoperable Data Transfer) file is a format used by Garmin devices. The FIT files generated by Peakline contain segment data that you can load onto your device to use with the "Live Segments" feature, allowing you to race against your Personal Records or the KOM/QOM in real-time.

What is a GPX file?

A GPX (GPS Exchange Format) file is a universal standard for storing GPS track data. You can use GPX files with a wide variety of apps and devices for navigation and analysis.